You can add an attendee list to the platform in different ways, and it mainly depends on the way you register your attendees.
Please note that all organizers (collaborators) are added to the attendees' list automatically in Incognito mode after they click on the "Preview Event" button.
In order to be visible for others please open the Organizer account and click on the Attendees tab, then you should turn off Incognito mode while editing your attendee profile.
If you sell tickets through the ticketing system
PINE platform has integrations with the most popular ticketing systems. If you sell tickets to your event using one of these systems ( Eventbrite, Ticket for Event, Timepad, Tito, Universe), you can synchronize this system and PINE. Go to the Settings → Ticketing → choose your ticketing system → click "connect" and follow the instructions in the pop-up window.
If you have your own registration (e.g. on your landing page)
If you have your own registration form you can use our custom integration. It is located at the first line in the Settings → Ticketing → Custom integration.
Follow the instructions and your integration will be set up smoothly.
Please note that attendee data transfer rates when using integration depend on the ticketing system you are using.
Please do not interrupt the integration process until it is successfully completed.
It may take some time before all attendees are added to the list. In case this has not happened within an hour please contact us at [email protected] or drop us a message in the chat.
If you have a database of your attendees
You can import all your attendees using a template that can be downloaded in the App Content section " Attendees".
Choose "Import data", download template, and fill it in. Please do not delete or rename columns. You can find a detailed guide on importing data here.
It is important to follow all the instructions as the correct display of your attendees depends on it.
Add an attendee manually
You can add an attendee manually in the Attendees tab → Add Attendee.
You need to fill in at least First name, Last name, e-mail address, and group (if you have different groups of attendees).
Invite an attendee with an Event Code
You can easily generate a Code for your Event and share it with attendees you want to invite. Also, you can find all the information on how to do it here.
After entering the code in a special field, they will be added to your event.
Moreover, you can send this article to your attendees as well, so they know how to use it correctly.
Please pay attention to the fact that attendees are considered to be registered at your event only if they have active and inactive statuses.y These attendees will be counted as registrations, so you will be charged for them.
If you have any additional questions, feel free to contact us at [email protected] or via online chat on the website.