When you create an event it always appears in a draft mode where you can test all the features and understand whether the platform fits your needs.

If you want to make your event visible to others and your attendees, you need to publish it.

To publish an event you need to click on the yellow warning in the Organizer mode that appears when you setting up your event. Click on the word "Publish".

When you click on it you will be additionally warned that you are going to publish your event and the system will request additional confirmation for this step.

Please check all the settings thoroughly. You can use our organizer's checklist for that.
Please pay attention if you have attendees' duplicates with the "pending" status before publishing the event. Please check that these are real doubles and not just several people registered on the same email.

When all the steps are done, you will be able to publish your event - just click on the “Publish” button on the yellow warning.
Please note that when you add extras to your event that is not included in your subscription plan, the money will be written off from your balance every $100 or every day (in case the total cost of your extras is less than $100).

Please check here how you can add extras to your plan.

Please note that you have the possibility to publish an event before its official start, but not earlier than 14 days before it starts!

In case you want your event to be published earlier than 2 weeks before the start of the event, please contact us at [email protected].

Take into consideration that the event cannot be unpublished after it was already published!

After your event is published all your attendees receive an automatic or customized invitation to your event on the PINE platform.

In case you need to customize your invitation email, you need to go to the settings in the organizer's account and choose the option "Email Customization". In this section, you can change a reply to email address, a header image, and a footer.

If you have questions, you can contact us at [email protected] or via online chat on the website.

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