Once you have entered the Company Portal, you may run into a message “Permission denied” when trying to edit the company info or the virtual booth.

This message appears when you are not added as an admin of a company and you do not have editing rights.

In order to require those rights, you can contact the organizer directly and request to add you as an admin of a company.

In case there are no company admins, you can enable editing rights in the Attendee App. To that please open the Event Settings tab -> click on editing “My company” section -> scroll down to the bottom and click on the button “Claim Editing". Then you need to refresh the company portal page and edit the company info.

Please note that if there are already admins in the company, you will see the button “Request editing rights''. In this case, the admins of the company will receive your request in the Pinebot and approve it or decline it.

In case you have more questions, please feel free to contact us at [email protected] or via online chat on the website.