When uploading media files to the platform, please make sure that you comply with the following requirements:
Video files should be MP4 format, 720p and the maximum file size is 5 GB
You can upload maximum of 30 files to the media library
Upload images in jpg, jpeg, and png
Generally, there is no ideal size for videos and pictures. There is a recommended aspect ratio of 4:3. But you should be aware the video will be resized depending on the browser window and the monitor size.
When uploading banners, background images, sponsor ads, please pay attention to the recommendation sizes mentioned on the platform. Please also check our Sponsorship Guides with tips and instructions.
If you have any questions, feel free to contact us at [email protected] or via our online chat on the website.