While making sure that everything is ready for your event, it is highly important to check if you have enough streaming hours.
Please note that streaming hours should be purchased BEFORE the event or during the event in case you understand that you need more streaming hours than you planned.
Not paying attention to this can face you with an unpleasant consequence such as the inability to go backstage and start a stream.
If such a situation occurred, please add additional streaming hours right away in the Billing section. However, in order to avoid the unpleasant difficulties mentioned above, please make sure that you have enough Streaming hours for your event and add them if needed before the beginning of it.
You can always check how many streaming hours you used in the analytics tab in the organizer account. Additionally, you are able to review an estimate and usage. The estimate helps to understand how many hours you need to purchase the exact amount.
If you have any questions, please contact us at [email protected] or via online chat on the website.